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Store Manager
1 month ago
We are seeking a highly skilled Store Manager to lead our Mr Price Cellular Stores in Eastern Cape. As a Store Manager, you will be responsible for leading and managing the daily operations of a Mr Price Money Cellular store to ensure that overall objectives, store targets, innovation initiatives, and customer service standards are met and exceeded.
Key Responsibilities:
- Ensure accurate stock receipt and replenishment, monitor and manage stock levels, and maintain a clean and organized stockroom.
- Analyze sales and profitability reports to collaborate with management on operational action plans, increase sales performance, and monitor store expenditure.
- Review and stay up-to-date on in-store product performance to provide feedback to support centre and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness, including in-store marketing and competitor shopping.
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
- Implement customer experience processes, including business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, and general housekeeping to meet customer service standards.
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer, and manage performance in accordance with company policies and procedures.
- Implement innovation initiatives from Head Office to delight customers and improve in-store processes in a more efficient manner.
Requirements:
- NQF level 4 (Grade 12) or equivalent
- 3 years' experience in a store management position
- Sales and service management, budgeting, computer literacy, communication skills
- Retail trade, brand, customer service, cellular, mobile, new accounts, and insurance product understanding
Please note that this is a talent pool advert and not a live vacancy.
