Duty Manager

3 weeks ago


Tzaneen, South Africa Bright Placements Full time

Job Title: Duty Manager

Job Summary:

We are seeking a highly skilled Duty Manager to join our team at Bright Placements. As a key member of our Guest Delight Service Department, you will be responsible for ensuring that all guests have a tailor-made experience that exceeds their expectations.

Key Responsibilities:

  • Guest Delight Service:
    • Provide a warm welcome to all guests and ensure their smooth and efficient experience throughout their stay.
    • Take full responsibility for the running of the Guest Delight Service Team, including building relationships with new and repeat guests.
    • Promote and instil an ethic of Guests Care and Guests Interaction within the team.
    • Develop new ideas to create a fresh and modern product that makes our guests feel special, spoilt, and pampered.
  • Beverage Control:
    • Assist the Food & Beverage Manager in implementing and maintaining a daily Stock Management & Control System.
    • Ensure adequate stock levels and manage the storeroom, cellar, and fridge.
    • Meet or exceed sales targets and assist with administrative duties.
    • Manage the Guest Delight Service Team, including inspiring, stimulating, and leading them to achieve their best.

Requirements:

  • Fluent in English (speak, read, and write)
  • Excellent literacy and numeracy skills
  • Strong time-management skills and flexibility
  • Diploma in Hospitality or Lodge Management
  • Minimum 3-5 years of Hospitality Management experience in a 5-star boutique operation or Big 5 reserve
  • Beverage knowledge and strong administrative skills
  • Experience in purchasing, stock control systems, and stocktakes
  • Code 8 Driver's License

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