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Repair Process Specialist

2 weeks ago

Midrand, Gauteng, South Africa Autorecruit Full time

As a Business Development Liaison at our busy body shop, you will play a key role in fostering strong relationships with clients and promoting repeat business and referrals. Your primary responsibilities will include managing customer interactions, developing repair plans, and coordinating with insurance adjusters.

Key Accountabilities:
  • Manage customer interactions to ensure effective communication and a seamless repair process.
  • Develop and present repair plans and estimates to clients.
  • Coordinate with insurance adjusters and assist clients with insurance claims.
  • Educate clients about the repair process and vehicle maintenance.
  • Foster strong relationships with clients to promote repeat business and referrals.

To succeed in this role, you should possess strong communication and interpersonal skills, a customer-focused attitude, and a commitment to delivering exceptional results. Previous experience in customer service or the automotive industry is an asset, as is the ability to work in a fast-paced environment and manage multiple tasks simultaneously.