Client Relations Manager

5 days ago


Midrand, Gauteng, South Africa Autorecruit Full time

As a client relations manager, you will serve as the primary point of contact for clients, ensuring effective communication and a seamless repair process from start to finish.

About the Role:
  • You will conduct initial consultations with clients to discuss vehicle damage and repair needs.
  • Prepare and present accurate repair estimates and quotes.
Responsibilities:
  1. Provide regular updates to clients on the status of repairs and address inquiries promptly.
  2. Assist clients with insurance claims and coordinate communication with insurance adjusters.
  3. Evaluate and ensure repairs meet high-quality standards through final inspections.
  4. Educate clients about the repair process and vehicle maintenance.
  5. Address and resolve customer complaints, implementing feedback for continuous improvement.
  6. Foster strong relationships with clients to promote repeat business and referrals.
  7. Maintain accurate records of client interactions and manage scheduling logistics.
  8. Inform clients about additional services offered by the body shop.


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