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Fines Management Specialist

2 weeks ago


Pretoria, Gauteng, South Africa WeBuyCars Full time

This is an exciting opportunity for a highly skilled individual to join WeBuyCars as a Senior Fines Administrator in our Silver Lakes branch.

Job Description
  1. Process and direct bulk fines received from service providers
  2. Manage private fines received via email from various departments
  3. Effective communication with complainants regarding processes, queries, and grievances
  4. Request and/or retrieve fines from Service Provider platforms to assist processing and upload on Drive for various departments to access
  5. Daily record keeping of private fines
  6. Distribute proof of payments of paid fines to relevant in-house clients and departments
  7. Follow up on all outstanding requests with Service Providers
  8. Communicate with in-house departments retrieving information and documents to resolve issues and limit liability regarding fines
  9. Monthly audit and processing of Service Provider invoices
Requirements
  1. Fully bilingual in English and Afrikaans
  2. Excellent communication skills
  3. Strong customer service skills
  4. Telephone etiquette
  5. Stress tolerance
  6. Excellent computer skills
  7. Adaptability to process changes
  8. Potential issue detection and communication
  9. Teamwork oriented
Additional Requirements
  • 30 years or older in age
  • Must reside in Pretoria East area (will be working from the Silver Lakes branch)
  • Experience in the motor industry will be advantageous
  • Own reliable transportation required
  • Minimum education: Grade 12
  • No criminal record