Operations and Sales Leader

2 days ago

Somerset West, Western Cape, South Africa Arvo Pty Ltd Full time
About the Role:

Arvo Pty Ltd is seeking a highly motivated and experienced Operations and Sales Leader to join our team. As a key member of our team, you will be responsible for overseeing the daily operations of our Somerset West branch, managing sales processes, and leading a high-performing team to meet our goals.

Key Responsibilities:
• Manage logistics process from quoting to booking, ensuring accurate pricing, lead times, and availability when quoting customers and confirming stock with suppliers.
• Onboard new salespeople, organize training on products knowledge, sales processes, customer relationship management, and internal systems.
• Assist in preparing responses for tenders, providing detailed product specs, pricing, and logistical information when customers require more in-depth support.
• Analyze stock movement trends to provide insights to the sales & procurement teams for better decision-making.
• Improve forecasting & replenishment cycles to reduce inefficiencies, holding costs, and stock outs.

Cape Town Branch Management:
• Oversee day-to-day operations of the branch, ensuring efficient and effective branch management.
• Lead and motivate the branch team, ensuring excellent customer service, employee satisfaction, and a productive working environment.
• Manage branch budgets, expenses, and financial reporting to ensure profitability.
• Maintain inventory and supplies, ensuring the branch is stocked and well-prepared.
• Handle customer complaints and issues with a focus on customer satisfaction and loyalty.
• Ensure compliance with company policies, industry regulations, and health and safety standards.

Team Leadership and Development:
• Lead, coach, and mentor a team, ensuring they meet their individual and team goals.
• Develop training programs to enhance the sales skills and product knowledge of the team.
• Conduct performance evaluations and provide constructive feedback for team members.
• Foster a positive, collaborative work environment that promotes teamwork and high morale.

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