Operations Manager
4 days ago
Armstrong Appointments is seeking an accomplished Operations Manager - Sales and Branch to drive our sales operations and branch management functions forward.
Main Job Function:
Sales OperationsKey Responsibilities:
- Collaborate with suppliers to optimize stock levels, ensuring the right balance between demand and supply.
- Ensure smooth inventory flow from warehouse to customers, preventing fulfillment delays and inefficiencies.
- Analyze stock movement trends to provide insights to the sales & procurement teams for better decision-making.
- Improve forecasting & replenishment cycles to reduce inefficiencies, holding costs, and stockouts.
- Manage the logistics process from quoting to booking, ensuring accurate pricing, lead times, and availability when quoting customers and confirming stock with suppliers.
Key Responsibilities:
- Oversee day-to-day operations of the branch, ensuring efficiency and effectiveness.
- Lead and motivate the branch team, ensuring excellent customer service, employee satisfaction, and a productive working environment.
- Manage branch budgets, expenses, and financial reporting to ensure profitability.
- Maintain inventory and supplies, ensuring the branch is stocked and well-prepared.
Key Responsibilities:
- Lead, coach, and mentor a team, ensuring they meet their individual and team goals.
- Develop training programs to enhance the sales skills and product knowledge of the team.
- Conduct performance evaluations and provide constructive feedback for team members.
Requirements:
A Bachelor's degree in Business Administration, Sales, Marketing, or a related field is preferred.
Candidates should have 5+ years of experience in sales operations or branch management, with a proven track record of sales performance and team leadership.
They should also have experience in managing a team and optimizing sales processes.
Strong understanding of CRM systems, sales analytics, and operational processes is required.
Desired Skills:
- Strong leadership, communication, and interpersonal skills.
- Problem-solving and decision-making abilities.
- Ability to manage multiple priorities and tasks efficiently.
- Proficiency in Microsoft Office and CRM software.
- Strong financial acumen and experience with budgeting.
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