Professional Services Director

1 month ago

Cape Town, Western Cape, South Africa MRI Software Full time
Job Title: Professional Services Manager

At MRI Software, we're committed to building a team of exceptional professionals who share our passion for delivering innovative real estate software solutions. We're seeking a highly skilled and experienced Professional Services Manager to join our team in Cape Town, South Africa.

Job Summary:

The Professional Services Manager will be responsible for overseeing the daily functions of our SA region Services team members in the Professional Services departments. This role will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in North America.

Key Responsibilities:
  • Local Services oversight, leadership, and people management of approximately 10 SA Services employees part of the SA Services Global Delivery Center
  • Engaging with various Business leaders locally and globally (NA, EMEA, and APAC) to help build and support the SA Services team, with a focus on culture and community, people management, and delivery excellence;
  • Drive global integration and standardization in the SA region. Work with Professional Services Department Leadership to build a better global infrastructure built for scale through adoption of policies, standard operating procedures, and training/cross-training for SA Services teams;
  • Working with global and local leadership to ensure commonality of approach as well as working with regional and global leadership for resource management and development;
  • Contribute vision and leadership consistent with the MRI's Services strategic plans and objectives to deliver technology initiatives in support of the growth of the organization;
  • Optimizing solutions to improve performance, productivity, or reduce costs within or across the Services Departments;
  • Be the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure.
Requirements:
  • 5+ year experience within a Business Management or related field
  • 5+ year experience managing a global team or other relevant leadership experience
  • Leadership: Demonstrated ability to inspire a team to achieve great things
  • Execution: Demonstrated ability to take concrete actions to deliver and inspire
  • Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
  • Excellent documentation and presentation skills
  • Collaborator with Problem Solving, 'Can-do' Mindset and a client centric focus
  • Experience with other business SaaS offerings a plus
What We Offer:
  • We want our teams to love working here, so we've created some incredible perks for you to enjoy:
  • Office breakfasts, quarterly lunches and virtual social events
  • Employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Medical Aid Scheme
  • Personal Pension plan
  • Parental Leave benefit
  • 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of 'Flex Time Off' to be used whenever and however you choose
  • Tuition Reimbursement Schemes
  • Flexibility of working from anywhere in the world for two weeks out of the year
About Us:

MRI Software is a global industry leader in real estate software, committed to delivering innovative solutions that improve people's lives. We're passionate about creating a work environment that you look forward to every single day, and we invest heavily in our employee engagement to make that happen.

We're obsessed with making this the best job you've ever had, and we're committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

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