HR Specialist

1 month ago


Cape Town, Western Cape, South Africa CallForce Full time
Job Title: HR Specialist

We are seeking a highly skilled HR Specialist to join our team at CallForce. As an HR Specialist, you will be responsible for overseeing employees working in the BPO/Contact Centre sector in Cape Town.

Key Responsibilities:
  • Provide HR oversight and client relationship management, including 24-hour problem resolution, handling misconduct and incapacity processes, and performance management of KPIs and targets.
  • Monitor attendance and adherence to schedule, addressing non-compliance, and investigating incidents on duty.
  • Assist with monthly payroll, handle payroll and leave queries, and assist with credit control in respect of client billings.
  • Handle HR administration, medical aid administration, and leave reports.
  • Engage with internal and external client management teams to understand and meet service delivery levels.
  • Ensure implementation and maintenance of Service Level Agreements and Standard Operating Procedures.
  • Liaise with the recruitment team to ensure full understanding of the profile for new recruits.
  • Manage attrition and complete all documentation relating to candidate placement.
  • Attend client meetings and provide reports, completing all required daily, weekly, and monthly reports.
Requirements:
  • Matric qualification
  • HR degree or diploma (a preference)
  • Strong Excel skills and MS Office proficiency
Competencies:
  • Strong interpersonal skills
  • Excellent verbal and non-verbal communication skills
  • Ability to manage conflict
  • Strong customer service focus
  • Flexibility and adaptability
  • Stress tolerance and resilience
  • Planning, organizing, and time management
  • Quality focus and excellence orientation

Salary: Industry-related



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