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Network Operations Manager

2 months ago

Midrand, Gauteng, South Africa Optimal Growth Technologies Full time
Job Title: Network Operations Manager

At Optimal Growth Technologies, we are seeking a highly skilled Network Operations Manager to join our team. As a key member of our network operations team, you will be responsible for managing network operations 24/7/365, coordinating shift workers, and ensuring seamless network performance.

Key Responsibilities:
  • Manage and coordinate shift workers to ensure continuous network coverage and optimal resource utilization.
  • Monitor network infrastructure and identify potential issues promptly, taking corrective action to minimize downtime.
  • Provide Tier 2 network operations support, resolving complex technical issues within defined service level agreements.
  • Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
  • Collaborate with higher-tier support teams and external vendors to resolve network incidents.
Requirements:
  • 3-5 years of experience in coordinating shifts, managing resources, and optimizing workforce schedules.
  • Substantial technical expertise in network operations, including hands-on experience with network monitoring tools and technologies.
  • Strong communication skills to convey technical information clearly to both technical and non-technical stakeholders.
Performance Metrics:
  • Vendor daily performance and deliverables
  • Power availability SLA management
  • Alarm visibility
  • MTTR.MTTD, TTR management
  • NOC systems uptime