Senior Client Onboarding Manager
1 week ago
To lead the client onboarding process, ensure regulatory compliance, and drive business growth by providing strategic input on remediation, business processes, and systems to stakeholders. To develop and implement effective strategies for client relationship management, onboarding, and risk mitigation.
Key Responsibilities- Manage the financial requirements of client onboarding, including budgeting and financial planning.
- Develop and communicate the client onboarding strategy, aligned with CIB 3-year plans.
- Provide timely and accurate reporting to stakeholders, management, and steering committees.
- Ensure compliance with SARB requirements and client onboarding service level agreements.
- Implement decisions from the CIB High Risk Client Committee regarding client retention, oversight, or termination.
- Manage risk profiling of clients, monitoring and actioning risk acceptances and EDDs for high-risk clients.
- Enhance governance structures to monitor and manage relevant risks and issues.
- Manage the full client onboarding journey, including periodic reviews and adverse media screening.
- Implement efficient documentation practices for client and product onboarding.
- Investigate and implement best practices for client and product data collection, verification, and analysis.
- Support the 'Digital First' strategy by driving innovation and process optimization.
- Improve productivity and reduce costs by reviewing work processes and procedures.
- Lead the team effectively, managing workforce planning, transformation, recruitment, performance management, and talent development.
Business-related Postgraduate Degree (Business Administration, Business Science, Commerce, Law, Engineering) is required. A Master's Degree is preferred, and AML certification is beneficial.
ExperienceA minimum of 11 years of experience, including 6-7 years in management, is required. Experience in process management, data flow, and systems, as well as financial institutions' regulatory requirements, is essential.
Technical/Professional Knowledge- Strategic planning and budgeting
- Nedbank policies and procedures
- Business administration and management
- Designing processes for remediation and managing remediation teams
- Nedbank Human Resources policies and practices
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Governance, Risk, and Controls
- Principles of project management
- Business writing skills
- Management information and reporting principles
- Client service management
- Stakeholder management
- Leadership acumen
- Business Acumen
- Customer Focus
- Cross-Functional Collaboration
- Operational Decision Making
- Driving Execution
- Driving Innovation
- Guiding Team Success
Preference will be given to individuals from underrepresented groups.
-
Senior Client Onboarding Liaison
1 week ago
Johannesburg, Gauteng, South Africa NielsenIQ Full timeJob DescriptionJob Summary: The Commercial Operations Liaison is a critical role within our organization, serving as the vital link between our clients and operational teams. This position requires strong communication and organizational skills to manage client needs and operational execution effectively.Responsibilities:Act as the primary point of contact...
-
Client Onboarding Specialist
1 week ago
Johannesburg, Gauteng, South Africa Curiska Full timeJob Title: Client Onboarding SpecialistOverviewCuriska is seeking a Client Onboarding Specialist to oversee the end-to-end onboarding process of new clients, focusing on client data management, AML/KYC compliance, and tax identification across various products and platforms.Key Responsibilities• Assist in onboarding new clients and investors across local...
-
Senior Trial Attorney
2 months ago
Johannesburg, Gauteng, South Africa Nationwide Private Client Full timeJob Title: Senior Trial AttorneyWe are seeking a highly skilled and experienced Senior Trial Attorney to join our team at Nationwide Private Client. As a Senior Trial Attorney, you will be responsible for representing clients in complex civil litigation matters, including property and casualty insurance defense and subrogation.Key...
-
Senior Trial Attorney
3 weeks ago
Johannesburg, Gauteng, South Africa Nationwide Private Client Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Trial Attorney to join our team at Nationwide Private Client. As a Senior Trial Attorney, you will be responsible for representing clients in complex civil litigation cases, including property and casualty insurance defense and subrogation.Key Responsibilities:Conduct thorough...
-
Johannesburg, Gauteng, South Africa IOCO Full timeJob Title: Senior Project ManagerWe are seeking an experienced Senior Project Manager to lead our large-scale data onboarding projects. The ideal candidate will have a strong background in data management, Agile methodologies, and project management best practices.About the RoleAs a Senior Project Manager, you will be responsible for leading and managing...
-
KYC / AML Onboarding Specialist
1 week ago
Johannesburg, Gauteng, South Africa Curiska (Pty) Ltd Full timeJob Title: KYC / AML Onboarding SpecialistAbout the Role: We are seeking a skilled KYC / AML Onboarding Specialist to join our team at Curiska (Pty) Ltd. The successful candidate will be responsible for leading the client onboarding process, ensuring accurate and efficient completion of necessary documentation, and compliance with regulatory requirements.Key...
-
Senior Trial Attorney
3 days ago
Johannesburg, Gauteng, South Africa Nationwide Private Client Full timeJob Title: Sr. Trial AttorneyJob Description:We are seeking a highly skilled and experienced Senior Trial Attorney to join our team at Nationwide Private Client. As a Senior Trial Attorney, you will be responsible for representing clients in complex civil litigation cases, including property and casualty insurance defense and subrogation. You will work...
-
Strategic Client Liaison Manager
5 days ago
Johannesburg, Gauteng, South Africa NielsenIQ Full timeJob Title: Commercial Operations Manager LeadJob Description:The Commercial Operations Manager Lead is a critical role at NielsenIQ, serving as the vital link between our clients and operational teams. The primary responsibility of this role is to ensure the effective setup of our products, guarantee delivery accuracy and timing, and facilitate a seamless...
-
Financial Services Onboarding Specialist
7 days ago
Johannesburg, Gauteng, South Africa Curiska Full time**Job Title: Client Accounts and Applications Analyst**At Curiska, we are looking for a highly skilled professional to join our team as a Client Accounts and Applications Analyst. This role is focused on managing the onboarding process of new clients, ensuring compliance with AML/KYC regulations, and maintaining accurate records.**Key...
-
Senior Client Manager
4 weeks ago
Johannesburg, Gauteng, South Africa Nedbank Full timeJob Title: Senior Client ManagerWe are seeking a highly skilled Senior Client Manager to join our team at Nedbank. As a key member of our sales and client experience team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and delivering exceptional customer service.Key Responsibilities:Develop...
-
Senior Client Manager
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeKey Account ManagerIsilumko Staffing is seeking a seasoned professional to oversee clients in the Retail, FMCG, and MINING industry. The ideal candidate will have a minimum of 5 years' experience in account management and a proven track record of building strong relationships with senior decision-makers.Key Responsibilities:Develop and maintain relationships...
-
Product Owner
1 month ago
Johannesburg, Gauteng, South Africa Planet10 Full timeJob Title: Product Owner – Customer OnboardingWe are seeking a visionary Product Owner to lead the Customer Onboarding function at Planet10, a leading player in the Digital Banking Sector. This critical role will oversee the origination process, converting marketing interest into concluded 'sales' through a seamless, efficient, and highly automated...
-
Digital Onboarding Team Lead
3 weeks ago
Johannesburg, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full timeJob Title: Digital Onboarding Team LeadAt Plus1X Solutions (Pty) Ltd, we are seeking a highly skilled Digital Onboarding Team Lead to join our team. The successful candidate will be responsible for guiding the architectural direction and managing the lifecycle of applications within our portfolio.Key Responsibilities:Architectural Leadership: Develop and...
-
Product Owner for KYC Onboarding
1 month ago
Johannesburg, Gauteng, South Africa Sybrin Systems Full timeProduct Owner for KYC OnboardingWe are seeking a skilled Product Owner to join our KYC & Onboarding Product Team at Sybrin Systems. As a Product Owner, you will play a critical role in supporting the development and enhancement of our KYC & Onboarding products.Key Responsibilities:Analyze product performance, usage data, and customer feedback to identify...
-
Successful KAM for International Client
1 week ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeSenior Sales Consultant OpportunityIf you are a strong Sales Consultant with excellent client relationship building skills and administrative abilities, we invite you to apply for a 6-month KAM position in Johannesburg with one of our international clients.Key Requirements6 months' payslip evidence of commission earningsValid driver's license and reliable...
-
Senior Trial Attorney
2 weeks ago
Johannesburg, Gauteng, South Africa Nationwide Private Client Full timeJob Summary Nationwide Private Client is seeking a highly skilled Sr. Trial Attorney to join our team. As a key member of our litigation team, you will be responsible for representing clients in property and casualty insurance defense cases. This is an excellent opportunity for a seasoned attorney to leverage their expertise and experience to deliver...
-
Digital Onboarding Team Lead
2 months ago
Johannesburg, Gauteng, South Africa Plus1X Solutions (Pty) Ltd Full timeJob Title: Digital Onboarding Team LeadAt Plus1X Solutions (Pty) Ltd, we are seeking a highly skilled Digital Onboarding Team Lead to join our team. As a key member of our organization, you will be responsible for guiding the architectural direction and managing the lifecycle of applications within our portfolio.Key Responsibilities:Architectural Leadership:...
-
Senior Project Manager
2 months ago
Johannesburg, Gauteng, South Africa IOCO Full time{"title": "Senior Project Manager", "description": "Job SummaryWe are seeking a highly skilled Senior Project Manager to lead and manage our onboarding data projects from inception to completion. The ideal candidate will have a strong background in data management, migration, onboarding, Agile methodologies, and project management best practices.Key...
-
Senior Client Services Program Manager
1 week ago
Johannesburg, Gauteng, South Africa NICE Full timeKey ResponsibilitiesWe are seeking an experienced Senior Program Manager to join our Client Services team at NICE Actimize.Lead and manage multiple complex client-facing IT projects, ensuring timely and successful delivery of products and services.Develop and maintain strong relationships with senior clients and stakeholders, driving commercial success and...
-
Senior Client Services Program Manager
1 month ago
Johannesburg, Gauteng, South Africa NICE Full timeAbout the RoleWe are seeking a highly skilled Senior Client Services Program Manager to join our team at NICE. As a key member of our organization, you will be responsible for managing complex customer-facing IT projects and programs, ensuring timely and effective delivery of products and services that meet our clients' needs.As a Senior Client Services...