Senior Client Onboarding Manager

1 week ago


Johannesburg, Gauteng, South Africa Nedbank Full time
Job Purpose

To lead the client onboarding process, ensure regulatory compliance, and drive business growth by providing strategic input on remediation, business processes, and systems to stakeholders. To develop and implement effective strategies for client relationship management, onboarding, and risk mitigation.

Key Responsibilities
  1. Manage the financial requirements of client onboarding, including budgeting and financial planning.
  2. Develop and communicate the client onboarding strategy, aligned with CIB 3-year plans.
  3. Provide timely and accurate reporting to stakeholders, management, and steering committees.
  4. Ensure compliance with SARB requirements and client onboarding service level agreements.
  5. Implement decisions from the CIB High Risk Client Committee regarding client retention, oversight, or termination.
  6. Manage risk profiling of clients, monitoring and actioning risk acceptances and EDDs for high-risk clients.
  7. Enhance governance structures to monitor and manage relevant risks and issues.
  8. Manage the full client onboarding journey, including periodic reviews and adverse media screening.
  9. Implement efficient documentation practices for client and product onboarding.
  10. Investigate and implement best practices for client and product data collection, verification, and analysis.
  11. Support the 'Digital First' strategy by driving innovation and process optimization.
  12. Improve productivity and reduce costs by reviewing work processes and procedures.
  13. Lead the team effectively, managing workforce planning, transformation, recruitment, performance management, and talent development.
Requirements

Business-related Postgraduate Degree (Business Administration, Business Science, Commerce, Law, Engineering) is required. A Master's Degree is preferred, and AML certification is beneficial.

Experience

A minimum of 11 years of experience, including 6-7 years in management, is required. Experience in process management, data flow, and systems, as well as financial institutions' regulatory requirements, is essential.

Technical/Professional Knowledge
  • Strategic planning and budgeting
  • Nedbank policies and procedures
  • Business administration and management
  • Designing processes for remediation and managing remediation teams
  • Nedbank Human Resources policies and practices
  • Relevant Nedbank product knowledge
  • Relevant regulatory knowledge
  • Governance, Risk, and Controls
  • Principles of project management
  • Business writing skills
  • Management information and reporting principles
  • Client service management
  • Stakeholder management
  • Leadership acumen
Behavioural Competencies
  • Business Acumen
  • Customer Focus
  • Cross-Functional Collaboration
  • Operational Decision Making
  • Driving Execution
  • Driving Innovation
  • Guiding Team Success
Employment Equity Statement

Preference will be given to individuals from underrepresented groups.



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