Team Director

3 weeks ago

Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Overview

We are seeking a highly skilled and experienced Sales Team Manager to lead our telesales team at WNS Global Services.

About the Role
  • Lead and direct the telesales team to achieve high sales performance and excellent customer service records.
  • Directly interact with customers via telephone to facilitate sales transactions and support field sales efforts.

This role includes administrative duties, such as ensuring up-to-date work records and managing team performance metrics.

Key Responsibilities
  1. Deliver outstanding results against key performance indicators (KPIs) and business plans through effective people management.
  2. Create a positive learning environment that empowers and develops team members, including Lead Associates, Senior Associates, and Associates.
  3. Maintain a strong focus on achieving the wider contact center's overall objectives to provide first-class customer service.
  4. Understand the link between team engagement and attrition reduction, implementing strategies to promote employee satisfaction and retention.
  5. Facilitate direct sales by coaching and motivating team members to achieve sales targets.
  6. Build strong relationships with team members, promoting collaboration and open communication to drive maximum results.
  7. Coach team members on best practices and transfer expert knowledge to enhance their skills and job performance.
Requirements
  • A minimum of 12 months of experience as a sales team leader or in a similar leadership/supervisory role.
  • Previous proven leadership and supervisory experience is essential for this position.
Qualifications and Benefits

Matric or equivalent qualification is required. We offer a competitive salary and comprehensive benefits package, including a confidential application process according to EEO guidelines.

The estimated salary for this role is $80,000 - $120,000 per annum, depending on location and experience.

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