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Store Team Member

2 weeks ago

Durban, KwaZulu-Natal, South Africa Rochester Furniture LTD. Full time

About the Role:

We are seeking a highly organized and customer-focused Customer Service Advisor to join our retail team. The successful candidate will be responsible for delivering exceptional customer service, achieving sales targets, and maintaining a high level of product knowledge.

Key Responsibilities:**

  • Customer Service: Provide exceptional customer service, responding to inquiries, resolving issues, and offering solutions in a professional and courteous manner.
  • Sales Performance: Meet individual sales targets, contributing to team goals, and maintaining a high level of product knowledge.
  • Store Management: Manage store inventory, including receiving, dispatching, and merchandising stock.

Requirements:**

  • Matriculation: Hold a Matric certificate or equivalent.
  • Numeracy Skills: Possess strong numeracy skills, including the ability to work with money.
  • Computer Literacy: Proficient in using computer systems, particularly MS Office (Word, Excel).
  • Interpersonal Skills: Develop and maintain effective relationships with customers, colleagues, and management.