IT Support Specialist
4 weeks ago
About the Role
The Client Service Desk Analyst is a key member of our team, responsible for providing exceptional support to our clients. This role requires a strong understanding of IT systems and a passion for delivering high-quality service.
Key Responsibilities
- Monitor client network infrastructures and respond to requests in a timely and professional manner
- Administer and maintain the support desk database and call logging system
- Ensure the correct escalation procedure is followed on all critical calls and requests
- Assist with analysing and interpreting requests to ensure correct categorisation and prioritisation
- Investigate issues to ensure a high level of client service support
- Work closely with colleagues to ensure swift resolution of faults
- Communicate with clients to provide updates on the progress of fault resolution
- Proactively communicate with the business to provide updates on outstanding incidents or projects
- Maintain high levels of client satisfaction
Requirements
- 3+ years' experience in a similar role or IT field
- Own reliable transport
- IT tertiary qualification
- MS qualification
- Matric / Grade 12 / National Senior Certificate
- VMWare / Hyper V / Office 365 Server experience
- Networking WAN / LAN and Wireless Backups experience
- Advanced Trouble-Shooting experience
- Hardware Installation, Remote Troubleshooting, Remote support experience
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimise and transform for long-term success. We invest over $3.6 billion each year in R&D to help organisations and society move confidently and sustainably into the digital future.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
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