Vendor and Partner Solutions Specialist
7 days ago
About the Role
We are looking for an exceptional IT Vendor and Partner Manager to lead our service delivery efforts and ensure seamless operations.
The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Monitor compliance to regulations, policies, and procedures related to incident management in the contact centre.
- Ensure the monitoring, tracking, prevention and resolution of compliance related breaches.
- Continuously assesses supplier ability to meet quality and delivery requirements.
Requirements:
- Demonstrated technical knowledge and understanding of IT infrastructure, networks, systems, and software.
- Skill in identifying problems and reviewing related information to develop and evaluate options and implement solutions.
- Knowledge and understanding of relevant industry trends, technologies and best practices.
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