Debt Recovery Specialist

1 month ago


Cape Town, Western Cape, South Africa Spartan Recruitment Services Full time
Job Description:

We are seeking a highly skilled Credit Resolution Professional to join our team at Spartan Recruitment Services. As a key member of our team, you will play a vital role in resolving debt queries and ensuring excellent customer service.

Responsibilities:
  • Promptly respond to incoming queries from clients via various channels (phone, email, in-person) to resolve their concerns efficiently.
  • Verify the completeness of client files to prevent future issues and address any incomplete files or queries promptly or escalate them to your supervisor for assistance.
  • Communicate effectively with clients regarding their payments, providing timely updates and resolution to their inquiries.
  • Handle objections from clients intending to cancel the program by addressing their concerns and offering alternative solutions to retain clients.
  • Resolve queries comprehensively to ensure client satisfaction and loyalty.
  • Collect outstanding documents from clients, such as ID and payment records, to facilitate efficient query resolution.
Requirements:
  • Demonstrate proficiency in Microsoft Office (Word, Excel, Outlook) to maintain accurate records and communication.
  • Familiarity with debt review software (e.g., Finwise) is essential for effective query management.
  • Proven experience in customer service and sales, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Multilingual skills are advantageous but not mandatory.
Benefits:

We offer a competitive salary range of $50,000 - $70,000 per annum, depending on experience, and opportunities for career growth and development within our organization.



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