Financial Services Helpdesk Technician
3 days ago
SA Commercial (Pty) Ltd is a respected provider of accounting software solutions, committed to delivering outstanding service to our clients. We are seeking a skilled Technical Support Specialist to join our team and provide expert assistance to our customers with their accounting software queries.
Key Responsibilities
The successful candidate will be responsible for:
- Responding to customer inquiries and resolving technical issues in a timely manner.
- Providing accurate information and advice to customers on accounting software usage and functionality.
- Liaising with internal teams to resolve customer queries and escalate any unresolved issues.
Requirements
To be considered for this role, you must have:
- At least 12 months' experience in a technical helpdesk environment.
- Experience working with accounting software is essential.
- Basic accounting knowledge is advantageous.
- Excellent communication and problem-solving skills.
Benefits
We offer a competitive salary package, including medical aid and retirement funding. If you have a strong technical background and excellent customer service skills, we encourage you to apply for this opportunity.
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