Financial Services Helpdesk Technician

3 days ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Overview
SA Commercial (Pty) Ltd is a respected provider of accounting software solutions, committed to delivering outstanding service to our clients. We are seeking a skilled Technical Support Specialist to join our team and provide expert assistance to our customers with their accounting software queries.

Key Responsibilities
The successful candidate will be responsible for:
  • Responding to customer inquiries and resolving technical issues in a timely manner.
  • Providing accurate information and advice to customers on accounting software usage and functionality.
  • Liaising with internal teams to resolve customer queries and escalate any unresolved issues.

Requirements
To be considered for this role, you must have:
  • At least 12 months' experience in a technical helpdesk environment.
  • Experience working with accounting software is essential.
  • Basic accounting knowledge is advantageous.
  • Excellent communication and problem-solving skills.

Benefits
We offer a competitive salary package, including medical aid and retirement funding. If you have a strong technical background and excellent customer service skills, we encourage you to apply for this opportunity.

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