Luxury Showroom Manager Position

2 days ago


Durban, KwaZulu-Natal, South Africa Lumina Personnel Full time

Job Title: Luxury Homeware Showroom Manager

Location: KZN

Salary: Negotiable

Key Responsibilities:

  • Drive Sales and Customer Service:
    • Meet showroom sales targets and deliver excellent customer service to clients.
    • Provide expert product knowledge and tailor advice to clients on luxury homeware products.
    • Build and maintain strong, long-term relationships with high-end customers.
  • Manage Showroom Operations:
    • Oversee stock management, merchandising, and showroom presentation to ensure a luxurious atmosphere.
    • Ensure the showroom is well-organized, clean, and meets brand standards for luxury homeware.
    • Handle daily cash-ups, payment processing, and resolve invoicing issues efficiently.
    • Conduct regular stock takes and report missing or damaged items to maintain inventory accuracy.
  • Lead and Motivate the Team:
    • Recruit, train, and manage showroom staff, ensuring high performance and excellent customer service.
    • Hold regular team meetings, set goals, and provide feedback to staff.
    • Maintain a positive work environment and ensure staff meet company standards for luxury homeware.
  • Financial Management:
    • Manage cash flow, budgets, and financial reporting for the showroom.
    • Ensure adherence to financial procedures for payments and collections.
    • Oversee showroom expenditure and ensure costs align with the approved budget for luxury homeware.
  • Facilities and Maintenance:
    • Ensure the showroom is well-maintained, including cleanliness and equipment servicing to maintain a luxurious atmosphere.
    • Follow proper opening and closing procedures, including security checks.

Requirements:

  • Proven experience in showroom management and leadership in a luxury retail environment.
  • Strong background in customer service and sales, particularly with high-end customers.
  • Ability to manage staff, showroom standards, and financial processes to achieve luxury retail goals.
  • Knowledge of budgets, cash flow, and reporting to maintain financial accuracy.


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