Customer Retention Specialist

2 weeks ago


Durban, KwaZulu-Natal, South Africa Toyota Financial Services (South Africa) Limited Full time

**Job Description**

We are seeking a Customer Retention Specialist to join our team at Toyota Financial Services (South Africa) Limited. As a key member of our marketing department, you will be responsible for developing and executing a comprehensive customer retention strategy that drives loyalty and advocacy among our customers.

Key Responsibilities:

  • Develop and implement a customer retention strategy that drives loyalty and advocacy among our customers.
  • Lead the development and execution of customer retention initiatives to drive business growth.
  • Collaborate with cross-functional teams to ensure alignment and effective implementation of customer retention strategies.
  • Monitor and analyse customer behaviour to inform marketing decisions.

**Requirements**

To be successful in this role, you will need:

  • A bachelor's degree in marketing or a related field.
  • 4-6 years of experience in customer retention and marketing.
  • Proven track record of success in driving business growth through customer retention initiatives.
  • Excellent communication and leadership skills.


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