Senior IT Support Specialist
18 hours ago
We are a professional, agile, and innovative company that provides white-label IT Support and NOC services to Managed Service Providers (MSPs). Our mission is to enable MSPs to extend their services to their customers.
Job DescriptionWe are seeking a skilled Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will be responsible for providing technical support to our clients, working closely with our MSP partners, and contributing to the growth and development of our team.
Key Responsibilities- Provide technical support to clients via phone, email, and remote desktop sessions.
- Work closely with our MSP partners to resolve technical issues and improve service delivery.
- Contribute to the development of technical documentation and knowledge base articles.
- Participate in on-call rotations and provide 24/7 support as needed.
- Stay up-to-date with the latest technologies and industry trends.
- 2-3 years of experience in IT support, preferably in a managed services environment.
- Strong knowledge of SonicWall Firewalls, switched networks, and VLANs.
- Experience with Microsoft 365 Cloud Platform, Microsoft Intune, and Microsoft Defender.
- Knowledge of Microsoft Active Directory, Windows Server OS, and Windows Desktop.
- Desirable: experience with endpoint security products, Cyber Security Frameworks, and Hudu Documentation Platform.
- Flexible hybrid/remote working patterns.
- Access to company-funded training and development opportunities.
- Cross-border collaboration with leading MSPs and our colleagues in the UK, Sri Lanka, New Zealand, and the US.
- Learning and exposure to the latest technologies.
- A workplace that's committed to diversity, equity, inclusion, and belonging to a culture.
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