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Head of Call Center Excellence

2 weeks ago

Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full time
Job Overview

We are seeking a highly skilled Quality Assurance Manager to join our team at Talksure Pty Ltd. The primary objective of this role is to ensure a uniform brand experience across all customer interactions.

Duties & Responsibilities

The key responsibilities of this position include:

  • Developing and implementing call monitoring strategies to improve agent performance.
  • Driving innovation and process optimization within the Call Center.

Requirements:

  • 5-8 years' experience in Quality Assurance Management within a call centre.
  • Proven track record of analytical skills and excellent problem-solving abilities.
  • Strong written communication capabilities and intermediate level for MS Office.
Benefits

A market-related package including benefits is offered.