Head of Call Center Excellence

About This RoleWe are seeking an experienced Quality Assurance Manager to lead our efforts in monitoring customer interactions and driving innovation and process optimization within the Call Center.Duties & ResponsibilitiesThe key responsibilities of this position include:Developing and implementing effective call monitoring strategies to improve agent...

About Talksure Pty LtdOur company is committed to delivering exceptional customer experiences through our quality assurance processes. As a leading provider of contact center services, we strive for excellence in every interaction.Our Goal: To ensure that our agents consistently deliver high-quality service aligned with our organizational objectives.Duties &...

We are looking for a client solutions expert to join our team in Umhlanga, Durban. As a client solutions expert, you will be responsible for providing exceptional service to clients, responding to queries, and resolving issues in a timely and efficient manner.Key Responsibilities:Responding to incoming phone calls from clients who want to place orders or...

**Job Overview**Huntswood is seeking a seasoned professional to drive continuous improvement within our operations, focusing on efficiency and quality. The ideal candidate will have experience in implementing operational methodologies, managing stakeholder relationships, and delivering results-driven projects.Key Responsibilities:Implementing process...

Job DescriptionWe are seeking an experienced professional to fill the role of Operational Excellence Lead. As a member of our team, you will play a crucial part in driving continuous improvement within our operations.In this role, you will be responsible for delivering effective implementation approaches to land and embed required continuous improvement...

Role OverviewThe role of a Financial Advisor at Old Mutual is centered around providing expert financial planning, risk, and investment advice to clients.This full-time position is based in Umhlanga, where the successful candidate will be responsible for delivering high-quality financial services, including financial advisory, retirement planning, and...

About Invictus Education GroupInvictus Education Group is a leading provider of innovative educational solutions. Our commitment to excellence and student-centered approach has earned us a reputation as a trusted partner for educators and institutions worldwide.As part of our academic team, you will have access to cutting-edge technology, resources, and...

About the CompanyiKhokha is a pioneering FinTech company that empowers small businesses in South Africa. Our mission is to create a better future for all through innovative solutions and exceptional customer support.Job DescriptionWe are seeking a highly motivated Customer Support Officer to join our Product Division. In this critical role, you will be...

About UsiKhokha is a rapidly growing FinTech company with a passion for empowering small businesses in South Africa. Our team of visionary leaders is dedicated to creating a better future for all.Job DescriptionWe are seeking an extraordinary individual to fill the role of Customer Support Officer. As a member of our Product Division, you will be responsible...

About the OpportunityWe are seeking a highly skilled Chief Operating Officer to join our team and drive business growth. This is a unique opportunity for an experienced professional to make a meaningful impact on our organization.About the JobThis position will oversee all aspects of our business operations, including strategic planning, process improvement,...

Job Title: Sales Team LeadReports to: Business Development Sales ManagerLocation: Massmart Holdings LimitedJob Type: Full-timeAbout Us: Massmart Holdings Limited is a leading retail group in South Africa, committed to delivering exceptional customer service and driving sales growth.Main DutiesSales Team Management: Manage a team of sales representatives to...

Job TitleWe are seeking a highly skilled Customer Support Officer to join our Product Division. This exciting opportunity will enable you to make a real difference in the lives of our customers.About the RoleIn this pivotal position, you will be responsible for addressing technical support queries, complaints, and handling requests via calls and tickets. You...

Founded in 2010, GBS is a leader in innovation, performance, and customer satisfaction. We foster a culture of collaboration and excellence, driving progress through strong teamwork and partnerships. Our divisions include Talksure, an omni-channel distribution business connecting South Africans with essential financial products and services; Cubix, which...

Company OverviewiKhokha is a dynamic and fast-paced FinTech company that empowers small businesses in South Africa. We believe in creating a better future for all, and our team of change-makers is dedicated to making an impact.About the RoleWe are seeking an exceptional Customer Support Officer to join our Product Division. As a key member of our team, you...

Job DescriptionWe are seeking a highly skilled Quality Assurance Team Leader to join our team at Talksure. In this role, you will be responsible for leading a team of quality assurance professionals, ensuring that sales agents meet the required standards, and providing coaching and training to improve performance.Main ResponsibilitiesThe successful candidate...

We are looking for a service excellence associate to join our team in Umhlanga, Durban. As a service excellence associate, you will be responsible for providing exceptional service to clients, responding to queries, and resolving issues in a timely and efficient manner.Key Responsibilities:Responding to incoming phone calls from clients who want to place...

Company Overview:The Unlimited is a leading provider of innovative solutions to businesses.Job Summary:We are seeking a skilled Business to Business Lead Generation Agent to join our sales team.Key Responsibilities:Conducting outbound calls to generate new business leadsNegotiating deals and closing salesCollaborating with the sales team to achieve...

Fouche & Co Pty Ltd seeks an order fulfillment specialist to join their team in Umhlanga, Durban. As an order fulfillment specialist, you will be responsible for ensuring that orders are fulfilled accurately and on time, providing exceptional service to clients, and resolving issues in a timely and efficient manner.Key Responsibilities:Fulfilling orders...

Fouche & Co Pty Ltd seeks a skilled customer service representative to join their team in Umhlanga, Durban. As a customer service representative, you will be responsible for delivering exceptional service to customers, responding to queries, and resolving issues in a timely and efficient manner.Key Responsibilities:Completing quotes accurately and supplying...

About UsTalksure Pty Ltd is dedicated to providing top-notch customer service through our quality assurance initiatives. Our goal is to guarantee a uniform brand experience across all customer interactions.Duties & ResponsibilitiesThis position involves:Leading the development and implementation of quality monitoring strategies to enhance customer...