Head of Call Center Excellence
6 days ago
We are seeking a highly skilled Quality Assurance Manager to join our team at Talksure Pty Ltd. The primary objective of this role is to ensure a uniform brand experience across all customer interactions.
Duties & ResponsibilitiesThe key responsibilities of this position include:
- Developing and implementing call monitoring strategies to improve agent performance.
- Driving innovation and process optimization within the Call Center.
Requirements:
- 5-8 years' experience in Quality Assurance Management within a call centre.
- Proven track record of analytical skills and excellent problem-solving abilities.
- Strong written communication capabilities and intermediate level for MS Office.
A market-related package including benefits is offered.
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Director of Quality Monitoring
6 days ago
Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full timeAbout This RoleWe are seeking an experienced Quality Assurance Manager to lead our efforts in monitoring customer interactions and driving innovation and process optimization within the Call Center.Duties & ResponsibilitiesThe key responsibilities of this position include:Developing and implementing effective call monitoring strategies to improve agent...
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Chief Quality Assurance Officer
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Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full timeAbout Talksure Pty LtdOur company is committed to delivering exceptional customer experiences through our quality assurance processes. As a leading provider of contact center services, we strive for excellence in every interaction.Our Goal: To ensure that our agents consistently deliver high-quality service aligned with our organizational objectives.Duties &...
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Service Excellence Associate
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Continuous Improvement Manager
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Technical Resolution Expert
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Customer Relationship Specialist
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Head of Corporate Performance
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Frontline Support Associate
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Dialler Manager
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Support Operations Coordinator
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Head of Quality Assurance and Compliance
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Order Fulfillment Specialist
6 days ago
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Business Development Representative
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Umhlanga, KwaZulu-Natal, South Africa iKhokha Full timeCompany Overview:iKhokha is a fast-growing FinTech company in Africa, empowering small businesses in South Africa.Job Description:We are seeking an exceptional Inbound Sales Specialist to drive revenue growth and contribute to the expansion of our customer base. As a key member of our team, you will play a pivotal role in creating unforgettable customer...
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Outbound Sales Representative
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Client Solutions Expert
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Customer Service Representative
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Quality Assurance Director
6 days ago
Umhlanga, KwaZulu-Natal, South Africa Talksure Pty Ltd Full timeAbout UsTalksure Pty Ltd is dedicated to providing top-notch customer service through our quality assurance initiatives. Our goal is to guarantee a uniform brand experience across all customer interactions.Duties & ResponsibilitiesThis position involves:Leading the development and implementation of quality monitoring strategies to enhance customer...
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Analytics Expert
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Financial Services Liaison
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