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Business Operations Consultant

1 week ago

Johannesburg, Gauteng, South Africa talentCru Full time
TalentCru: Business Operations Consultant Opportunity

Our client is seeking a highly skilled Business Operations Consultant to join their team on a 6-month contract. As the ideal candidate, you will be responsible for attending to day-to-day customer queries, managing and updating product feature backlogs, and ensuring business unit readiness to support customers.

Key Responsibilities:
  • Timely resolution of assigned queries.
  • Meeting set standards and adhering to Service Level Agreements (SLAs).
  • Liaising with resolver teams for effective query resolution.
  • Adhering to company-set customer standards.
  • Effective communication with internal and external stakeholders.
About You:

We are looking for an individual with Grade 12 and 1-2 years' experience in a banking environment. Your expertise in ticket management and FICA will be advantageous. Key competencies include:

  • Presentation and communication skills.
  • Problem-solving abilities.
  • Project administration.
  • Ticket management.
  • A proactive and driven attitude.