Senior Operations Director

2 months ago


Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

Job Title: Operations Manager

Job Type: Permanent

Company Offer: Salary + Live-In Accommodation

Job Requirements:

  • Experience: Minimum of 3 years experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
  • Skills: Should be experienced within all different areas of a Hotel
  • Personality: Polite, friendly person with a strong personality that can think on their feet
  • Presentation: Well spoken and well presented individual
  • Leadership: Strong leader who have been in charge of employees before
  • Education: Must have grade 12 and be computer literate
  • Advantages: Previous experience on Opera and Micros would be an advantage
  • Education Preferred: Formal hospitality degree/diploma preferable

Responsibilities:

Key Responsibilities:

  • Will be responsible for the management of the operational area in such a manner that customer satisfaction is achieved.
  • Assist with queries and guests complaints management on duty.
  • Effective management of all staff.
  • Create and maintain relationship with guests.
  • Responsible for the management of the entire establishment in the absence of the GM.

Requirements:

As an Operations Manager at Prospect Staffing SA, you will be responsible for managing the operational area to achieve customer satisfaction. This includes assisting with queries and guest complaints, managing staff effectively, creating and maintaining relationships with guests, and taking charge of the entire establishment in the absence of the GM.



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