Digital Transformation Lead
3 days ago
Becoming a Digital Transformation Lead at BCXP means being part of a team that drives innovation and helps organisations achieve their business objectives. As a leader in digital transformation, you'll focus on the IT side of change, including changes to business processes, systems, and technology in line with our ITIL framework.
About the Role- You'll lead the application of a structured ITIL Framework approach to manage changes within IT systems and ensure minimal risks for the business and customers.
- Your expertise will be invaluable in developing, maintaining, and improving the Change and Release Management, and Deployment Management Policies, Standards, RACI, Processes and Procedures.
- Conduct Emergency Change Advisory Board (ECAB) and Change Advisory Board (CAB) meetings to guarantee system implementation aligns with customer requirements.
- Prepare, maintain, and distribute the Forward Schedule of Change to keep stakeholders informed.
- You'll identify potential risks and develop specific plans to mitigate or address concerns.
- Develop actionable and targeted change management plans, including stakeholder and communication plans, impact management plans, training plans, and resistance management plans.
- Coordinate Post Implementation Review meetings for failed changes that cause high-impact incidents, aiming to eliminate future reoccurrence.
- Provide necessary reports and statistics, including quarterly executive dashboards for change status and volume, monthly reports for successful, failed, and overall logged changes, daily reports for age analysis of changes, and exception reports on CAB changes to respective parties.
- Participate in audit reviews, including ITIL Maturity Assessment and ISO Audits, to ensure processes are followed in line with SLAs.
- You'll design, configure, analyse, and update the Change and Release Management workflow within BMC ITSM/Helix, ensuring it reflects current business needs.
- A NQF 6: 3-year Degree/Diploma/National Diploma in Computer Science or Information Technology.
- At least 5 years' experience in an IT Change Management role.
- Certification in ITIL Foundational V3/4.
- Strong Leadership Skills, Strategic Planning, and Collaboration abilities are essential.
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