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Senior IT Support Specialist

2 months ago

Johannesburg, Gauteng, South Africa Netsurit Full time
Job Title: Senior IT Support Specialist

We are seeking a highly skilled Senior IT Support Specialist to join our team at Netsurit. As a key member of our technical services team, you will be responsible for providing high-end technical support to our clients, including design and implementation of projects, infrastructure security analysis, and client documentation.

Key Responsibilities:
  • Provide proactive and reactive technical support to our client portfolio
  • Design and implement projects as per client requirements and project scope
  • Conduct infrastructure security analysis and reporting
  • Develop and maintain client documentation and policies
  • Manage incidents, problems, and service requests, and apply change management where necessary
  • Collaborate with the team to deliver excellent client service and support
Requirements:
  • Minimum 3-5 years' experience in IT and networking environments
  • Formal IT qualifications, ideally Microsoft roll-based certifications
  • Excellent problem-solving skills and a love for all things IT
  • Strong knowledge of Microsoft technologies, including Office 365, Microsoft 365, Azure, and Hyper-V/VMWare
  • Good understanding of network security, malware/ransomware prevention, and TCP/IP networking protocols
  • Ability to mentor junior consultants and host technical workshops
What We Offer:
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading IT services company