Senior ICT Support Services Manager

7 days ago


Pretoria, Gauteng, South Africa Infosys South Africa Full time
About the Role

We are looking for a Senior ICT Support Services Manager to join our team. The successful candidate will be responsible for overseeing and managing the operations of our desktop support team, ensuring that our end-users have access to the necessary technology tools and support to perform their job functions efficiently and effectively.

The primary responsibility of this role is to ensure that the desktop support department is delivering quality services to end-users, meeting service level agreements, and resolving technical issues in a timely manner.

Key Responsibilities
  • Develop and implement strategies to improve business processes and increase efficiency.
  • Manage project management processes and practices across the organization.
  • Monitor and evaluate conformance to agreed organizational practices and engagement models.


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