Senior ICT Manager

1 week ago


Pretoria, Gauteng, South Africa Istaff Recruitment Full time

Job Description

We are seeking a highly skilled Senior ICT Manager - Operations Excellence to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services and maintaining high levels of customer satisfaction.

Key Responsibilities

  1. Provide technical support to end-users and manage the desktop support team.
  2. Evaluate and report on conformance to agreed organisational practices and engagement models.
  3. Identify risks and escalate to Managing Executive for action.
  4. Establish a strong working relationship within End User Computing, as well as between other business areas.

Requirements

  • At least 8 - 10 years demonstrated experience in the ICT sector with relevant experience in the management of Call Centres, Field support solutions, Logistics & Projects and services in complex and geographically dispersed enterprise environments.
  • Project Management skills, including standardising project management processes and practices.
  • Exceptional understanding of ICT support and field service management concepts, as well as underpinning international industry practices, frameworks and standards.

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