Strategic Business Leader

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International Full time

Job Summary

The General Manager is responsible for the overall strategy and direction of the hotel, ensuring exceptional guest experiences, and driving revenue growth. This role requires a strong leader who can motivate and develop a high-performing team, while maintaining a deep understanding of the hotel's operations, financials, and market trends.

Key Responsibilities

  • Develop and implement business strategies to drive revenue growth, improve guest satisfaction, and increase market share.
  • Lead and manage a high-performing team, providing coaching, development opportunities, and performance feedback.
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving initiatives.
  • Build and maintain strong relationships with owners, Marriott International, and local stakeholders.
  • Stay up-to-date with industry trends, competitor analysis, and market research to inform business decisions.

Requirements

  • 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, or equivalent experience.
  • 8 years of experience in hotel operations, sales and marketing, finance, or related field.
  • Proven track record of success in leadership roles, with a focus on revenue growth, guest satisfaction, and team development.
  • Strong analytical and problem-solving skills, with the ability to interpret financial data and make informed business decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with owners, Marriott International, and local stakeholders.

Preferred Qualifications

  • General Manager experience in limited or full-service properties.
  • Ability to work flexible hours, including weekends, holidays, and late nights.
  • Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

About Marriott International

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in treating all employees with respect and fairness, and we are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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