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Enterprise Client Solutions Specialist

2 weeks ago

Cape Town, Western Cape, South Africa DigiCert Full time
Job Description

We're seeking a highly skilled Premium Client Manager to join our team at DigiCert. As a key member of our client success and growth team, you will be responsible for managing some of our largest Enterprise PKI, IoT, and TLS clients.

Your primary goal will be to build and maintain strong relationships with these clients, ensuring their needs and objectives are met through proactive communication, strategic planning, and cross-functional collaboration with internal teams.

  • You will serve as the primary point of contact for our Premium clients, providing them with a higher level of support, faster response times, and proactive information about service updates.
  • You will work closely with internal teams to identify opportunities to drive growth and enhance client satisfaction.

Key responsibilities include:

Key Responsibilities
  • Develop and proactively manage strong relationships with internal personnel in all functional areas of DigiCert.
  • Understand and articulate a customer's business objectives and the impact DigiCert's solutions have on their business objectives.
  • Present customer business reviews to executive business owners, technical customer contacts, and internal stakeholders.
  • Monitor service renewals and expirations to avoid disruption to service.
  • Communicate upcoming changes which may impact services.
  • Provide expert level escalation management techniques and effectively communicate ongoing status of technical issues to key stakeholders.
  • Manage customer lifecycle to ensure customer's business goals are met and they realize value in their investment.
  • Drive and maintain a high level of customer satisfaction.
  • Assist Sales account managers with the renewal of all entitlements and solutions for your customers.
  • Provide accurate and timely reporting to meet both internal and customer requirements.