Strategic Retail Operations Director
7 days ago
We are seeking a dynamic and experienced Regional Store Manager to oversee the operations of our stores in Krammerville and Sandton. The ideal candidate will be a strategic thinker with a passion for retail and a proven track record of driving sales and customer satisfaction.
Key Responsibilities:- Store Operations:
- Oversee daily store activities, including sales, customer service, and inventory management.
- Ensure adherence to company policies and procedures.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Develop and implement strategies to increase sales and profitability.
- Team Leadership:
- Recruit, hire, and train a high-performing team.
- Motivate and inspire the team to achieve sales goals.
- Provide coaching and mentorship to develop team members.
- Foster a positive and inclusive work environment.
- Customer Experience:
- Drive exceptional customer service and satisfaction.
- Resolve customer complaints and issues promptly and professionally.
- Implement strategies to enhance the overall customer experience.
- Visual Merchandising:
- Ensure stores are visually appealing and merchandise is displayed effectively.
- Stay up-to-date with the latest trends and industry best practices.
- Financial Management:
- Manage store budgets and expenses.
- Analyze financial reports to identify opportunities for cost savings.
- Implement strategies to improve profitability.
The successful candidate must have:
- A minimum of 5 years' experience in retail management, preferably in a luxury or high-end retail environment.
- A proven track record of achieving sales targets and improving store performance.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Proficiency in retail management software and systems.
- A passion for the retail industry and a keen eye for detail.
Estimated Salary: R1,200,000 - R1,500,000 per annum.
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