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Business Growth Manager

3 weeks ago

Cape Town, Western Cape, South Africa Talent Sam Full time

Customer Success Manager Job Summary

We are seeking a highly skilled Senior Customer Success Manager with 5+ years of experience in a SaaS B2B environment. As a Senior Customer Success Manager, you will be responsible for developing and maintaining strong relationships with customers, guiding them in leveraging our platform to achieve their customer marketing goals and objectives.

Responsibilities:

  • Nurture client relationships and ensure customer satisfaction and retention.

  • Collaborate with clients to create tailored marketing strategies and campaigns, delivering best practices and innovative solutions.

  • Conduct regular check-ins to review progress, identify areas for improvement, and ensure maximum platform value.

  • Offer continuous support, training, and problem-solving assistance to customers facing technical or strategic challenges.

  • Collect customer feedback and advocate for client needs internally, collaborating with product teams for improvements.

  • Monitor customer health metrics, proactively addressing issues to ensure high satisfaction and retention.

  • Partner with sales and marketing teams to identify opportunities for expansion, cross-selling, and upselling to drive growth.