Operations Manager

2 months ago

Kempton Park, Gauteng, South Africa DSV Full time
Job Description

Job Summary:

The Operations Manager - Freight Management Services will be responsible for leading the Freight Management Services (FMS) operations team, overseeing the planning and execution of warehouse and transportation logistics processes. This role requires a deep understanding of supply chain operations, supply chain orchestration, and cost drivers, as well as extensive operational experience in a technology or software-based environment.

Key Responsibilities:

  • Develop and maintain strategies aligning with business objectives, focusing on network design, capacity planning, and resource allocation.
  • Implement initiatives to reduce warehouse and transportation costs through process improvements and technology adoption.
  • Drive revenue growth through optimized logistics operations and additional service offerings.
  • Create strategies to identify, assess, and mitigate risks, including contingency plans and business continuity strategies.
  • Drive adoption of new technologies to enhance visibility, efficiency, and responsiveness, investing in the service offering ensuring revenue growth and customer retention.
  • Build strategic partnerships to ensure reliability and efficiency, expand on the DSV Transportation capability and service portfolio.
  • Establish KPIs and review results with service providers regularly to drive continuous improvement.
  • Report to senior management on performance, strategic initiatives, and progress.

Leadership and Team Management:

  • Guide and support the team, setting clear goals.
  • Assign tasks based on skills and manage workloads.
  • Conduct regular evaluations, provide feedback, recognize high performers.
  • Identify skill gaps and organize training programs.
  • Ensure effective communication and coordination within the team and with other departments.
  • Support the team in resolving issues and making informed decisions.
  • Lead initiatives for efficiency and productivity enhancements.
  • Ensure adherence to policies, regulations, and best practices.
  • Foster a positive work environment and address concerns promptly.
  • Involve the team in strategic planning and communicate organizational goals clearly.

Daily, Weekly, and Monthly Duties:

  • Coordinate daily warehouse operations and transportation schedules to ensure timely and efficient movement of goods.
  • Oversee daily transportation activities, ensuring adherence to delivery schedules and quality standards.
  • Address and resolve daily logistics exceptions, such as delays, damages, and other disruptions, through immediate corrective actions.
  • Handle urgent issues and escalations, ensuring swift and effective resolution to minimize impact on operations.
  • Engage with clients to address their concerns, requirements, provide updates, and ensure satisfaction with logistics services.
  • Provide daily oversight and support to the logistics team, ensuring they have the necessary resources and guidance to perform their tasks effectively.

Performance Monitoring and Reporting:

  • Review and analyse weekly performance data, including key performance indicators (KPIs) and service level agreements (SLAs), to identify areas for improvement and prepare performance reports.
  • Conduct weekly cost analyses to identify opportunities for reducing logistics expenses and improving efficiency, while ensuring adherence to budget constraints.
  • Hold regular weekly meetings with clients to discuss performance, address issues, and plan for upcoming needs or changes.
  • Develop and adjust weekly warehouse and transportation plans based on demand forecasts and inventory levels.
  • Analyse and review weekly escalations to identify patterns and implement preventive measures.

Comprehensive Reporting and Strategic Planning:

  • Prepare detailed monthly reports on logistics performance, including cost analyses, service levels, exception management outcomes, and financial performance.
  • Conduct monthly strategic planning sessions to align logistics operations with overall business objectives, market changes, and revenue growth goals.
  • Review and update risk management and contingency plans to address potential disruptions and ensure supply chain resilience.
  • Evaluate and implement technological improvements, such as upgrades to warehouse management systems (WMS) and transportation management systems (TMS), to enhance operational efficiency.
  • Hold strategic meetings with key clients to discuss long-term plans, service improvements, and opportunities for growth.
  • Conduct monthly training and development sessions for the logistics team to enhance skills, knowledge, and overall performance.
  • Analyse monthly revenue and profit margins to ensure targets are being met and identify areas for financial improvement.
  • Prepare financial forecasts, budgets, and oversee revenue submissions for services rendered to customers and operations.
  • Review and adjust the monthly budget to ensure financial targets are met and resources are allocated effectively.

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