Customer Service Coordinator for Vehicle Maintenance
1 month ago
Bonafide Human Capital (Pty) Ltd is seeking a skilled and customer-focused individual to fill the role of Customer Service Coordinator for Vehicle Maintenance.
Job Description:
Company Overview: Our client, a well-established automotive vehicle dealer based in Pinetown, is dedicated to providing exceptional service to their customers. As a valued member of their team, you will play a crucial role in ensuring that our clients receive prompt and quality service.
Salary: The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience.
Job Responsibilities:
Liaise with Customers: You will be responsible for receiving customers in a professional and friendly manner, ensuring they feel valued and understood.
Service Coordination: Prepare service estimates, sell routine maintenance/repair services, and conduct follow-ups regarding services and customer inquiries.
Communication: Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving service technicians when necessary.
Scheduling and Administration: Schedule appointments, answer phones, and handle queries. Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
Customer Database:
Benefits: This role offers opportunities for career growth and development, as well as a competitive salary and benefits package.
Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, be highly organized, and have a strong customer focus.
Working Environment: Our client's dealership is located in Pinetown, and the ideal candidate will be required to work in a fast-paced environment.
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