Digital Marketing Coordinator

3 weeks ago

Cape Town Southern Suburbs, South Africa CTG Full time
About Us

At Chelsea Communications, we specialize in providing digital marketing, communications, and sustainability services within the Chelsea Group. Our clients, including CTG, impact lives through humanitarian staffing, clean water technology, security, and life support in complex environments. We believe in making a global impact and partnering with companies that share our vision.

Role Overview

The Junior Account Manager is a vital member of the operations team, reporting directly to the project manager. This role goes beyond basic communication; it requires a proactive individual who can understand and anticipate client needs, ensuring that all projects align with their objectives.

Responsibilities
  • Client Liaison: Collaborate with the project manager to oversee a range of client accounts. Maintain clear communication with clients to handle questions, resolve concerns, and provide progress updates.
  • Project Oversight: Keep track of the status of all projects, ensuring that deadlines are met and that the work produced aligns with the clients objectives.
  • Client Understanding: Develop a deep understanding of each clients business, their goals, and how the agency can best support them in achieving those goals.
  • Status Oversight: Work closely with the operations and content or creative teams to ensure projects are delivered on time and aligned with client expectations, helping to flag any potential issues.
  • Meeting Maestro: Manage client meetings to gather needs, share updates, and maintain high levels of client satisfaction.
  • Data Analysis: Monitor and report on key performance indicators for client accounts.
  • Continuous Improvement: Support the operations team in identifying potential opportunities for improving efficient and cost-effective delivery to clients.
  • Briefing and Coordination: Translate client needs into clear and actionable briefs for the team, ensuring that all projects are set up for success.
Our Values

We believe in the following values:

  • Honesty: Transparency and integrity matter to us.
  • Making a Difference: We do work that counts and makes an impact.
  • Creativity: We want to inject creativity into everything we do, finding new, interesting ways to make our clients shine.
  • Support: We have each others backs and thrive on collaboration.
Requirements

We are looking for a proactive and detail-oriented individual with the following qualifications:

  • Previous account management or client-facing role: Minimum of two years in an account management or similar role, ideally within a communications, marketing, or digital agency.
  • Education: A bachelors degree in business, marketing, communications, or a related field is preferred. Relevant work experience may be considered in lieu of formal education.
  • Industry Knowledge: Familiarity with digital marketing, communications, or sustainability-focused projects is highly desirable.
  • Client Engagement: Proven experience managing client relationships, with the ability to communicate confidently with all levels of seniority.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Teams, and familiarity with project management software, such as Monday.com (or similar). Knowledge of Mailchimp and WordPress is a bonus.
Work Environment

This role is primarily on-site at our Newlands office from 8:30 am / 9:00 am to 5:00 pm, Monday to Friday. However, our team works from home one day a week, on the same day for everyone.

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