IT Support Specialist
1 month ago
We are seeking a skilled IT Support Technician to join our team at Numeral XII (Pty) Ltd. in Pretoria. As an IT Support Technician, you will be responsible for ensuring that our group of companies have access to reliable hardware and software to do business.
Key Responsibilities:- Provide first-level support for all technology-related issues.
- Ensure that all staff can work effectively without technology hindrances.
- Monitor and maintain computer systems and networks to ensure optimal performance.
- Run the helpdesk, resolve tickets, and communicate with staff and management.
- Guarantee that technology systems are always available and functioning correctly.
- Relevant certification (A+, N+, or similar).
- At least 5 years of experience in IT support.
- Microsoft 365 administration.
- cPanel & domain administration.
- Network administration (Unifi preferred).
- Laptop/Desktop/Mac office support.
- Pastel support (preferred).
- Helpdesk support (Atera preferred).
- CCTV support - Hikvision (beneficial).
- Gallagher Access (beneficial).
- Young, energetic, and vibrant, with a smart and presentable demeanor.
- Takes pride in their work, ensuring tasks are completed correctly and neatly.
- Flexible to accommodate requests, while firm in ensuring standards are met.
- Patient, tolerant, and polite.
- Problem solver, methodical, and disciplined.
- Team player.
- Effective communication with all types of people, both written and verbal.
- Thinks outside the box and looks for new and innovative ways to solve problems.
- Works effectively under pressure.
- Aptitude for technical activities.
- Conveys a positive attitude, even in difficult circumstances.
- Handles conflict in a way that ensures a positive outcome.
- Up-to-date knowledge of the latest IT trends.
- Focused on customer service, with a genuine desire to assist.
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