Number Change Specialist
2 days ago
We are seeking a highly skilled and experienced Number Change Specialist to join our World Class Customer Support Department. This is an exciting opportunity for a dedicated professional to ensure the accuracy and completeness of FICA documentation received from new customers, as well as process number change requests.
The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. They will be responsible for verifying information gathered from new customers, checking the integrity of documents provided, and identifying potential fraudulent documents.
Key Responsibilities:
- Verify documentation and information supplied by customers when requesting for Number Change and USSD Pin Reset
- Complete the electronic verification process
- Process requests for contact number changes and pin resets
Requirements:
- Grade 12 or equivalent (Essential)
- Degree/Diploma (Desirable)
- Mukuru Customer Support training course completed
- 6 months Customer Service Consultant experience (Essential)
- Understanding and speaking of English and Portuguese
- Knowledge of money transfer procedures
- Knowledge of FICA regulations
Skills and Qualifications:
- Computer skills
- Typing skills
- Telephone skills
- Verbal and written communication skills
- Organisational & administrative skills
- Attention to detail
A competitive salary of $40,000 - $60,000 per annum, depending on experience, is offered for this position. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
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Number Change Specialist
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Number Change Specialist
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