Number Change Specialist

2 days ago


Cape Town, Western Cape, South Africa Mukuru Full time

We are seeking a highly skilled and experienced Number Change Specialist to join our World Class Customer Support Department. This is an exciting opportunity for a dedicated professional to ensure the accuracy and completeness of FICA documentation received from new customers, as well as process number change requests.

The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment. They will be responsible for verifying information gathered from new customers, checking the integrity of documents provided, and identifying potential fraudulent documents.

Key Responsibilities:

  • Verify documentation and information supplied by customers when requesting for Number Change and USSD Pin Reset
  • Complete the electronic verification process
  • Process requests for contact number changes and pin resets

Requirements:

  • Grade 12 or equivalent (Essential)
  • Degree/Diploma (Desirable)
  • Mukuru Customer Support training course completed
  • 6 months Customer Service Consultant experience (Essential)
  • Understanding and speaking of English and Portuguese
  • Knowledge of money transfer procedures
  • Knowledge of FICA regulations

Skills and Qualifications:

  • Computer skills
  • Typing skills
  • Telephone skills
  • Verbal and written communication skills
  • Organisational & administrative skills
  • Attention to detail

A competitive salary of $40,000 - $60,000 per annum, depending on experience, is offered for this position. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.



  • Cape Town, Western Cape, South Africa Mukuru Full time

    Key Responsibilities:Verify documentation and information supplied by customers when requesting for Number Change and USSD Pin ResetComplete the electronic verification processProcess requests for contact number changes and pin resetsUphold the company brandManage own professional and self-developmentRequirements:Grade 12 or equivalent...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Job Summary: We are seeking a highly skilled Number Change Specialist to join our team at Mukuru. The successful candidate will be responsible for ensuring the accuracy and completeness of FICA documentation received from new customers, as well as processing number change requests.Key Responsibilities:Verify documentation and information supplied by...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Job Summary: We are seeking a highly skilled Number Change Specialist to join our team at Mukuru. The successful candidate will be responsible for ensuring the accuracy and completeness of FICA documentation received from new customers, as well as processing number change requests.Key Responsibilities:Verify documentation and information supplied by...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Job DescriptionAn exciting opportunity has arisen for a skilled professional to join Mukuru's World Class Customer Support Department as a Number Change Consultant.The primary responsibility of this role is to ensure the accuracy and completeness of FICA documentation received from new customers, as well as process number change requests.This position...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Number Change ProcessorCompany: MukuruMukuru is seeking a skilled Number Change Processor to join our team. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work in a dynamic environment.Key Responsibilities:Verify documentation and information supplied by customersComplete the electronic...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Main ResponsibilitiesThe successful candidate will be responsible for ensuring the accuracy and completeness of FICA documentation. This will involve verifying customer information, identifying potential fraudulent documents, and updating contact details.Key RequirementsGrade 12 equivalent6 months of customer service experienceProficiency in English and one...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Key ResponsibilitiesVerify customer documentation and information for accuracy and completeness.Process number change requests and USSD pin reset applications.Check the integrity of customer-provided documents and identify potential fraudulent activity.Update customer contact information, including telephone number changes.Internal and external liaison with...


  • Cape Town, Western Cape, South Africa TFG Human Resources Full time

    Job Title: Change Management SpecialistAbout the Role:  We are seeking a highly skilled Change Management Specialist to join our team at TFG Human Resources. As a Change Management Specialist, you will play a critical role in driving and leading large-scale strategic change initiatives to improve efficiencies and meet our organisation's strategic...


  • Cape Town, Western Cape, South Africa TFG Human Resources Full time

    Job Title: Change Management SpecialistTFG Human Resources is seeking a Change Management Specialist to lead and drive a large strategic change initiative to improve efficiencies and meet the organization's strategic objectives.The ideal candidate will have a strong background in project and change management, with a proven track record of successfully...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Mould Change Specialist to assist in the maintenance and changing of large moulds used in the manufacturing processes. Key Responsibilities:Perform mould changes on injection moulding machines in a timely and efficient manner.Assist in the maintenance, repair, and troubleshooting of moulds and related equipment.Ensure...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    IT Change Management SpecialistWe are seeking an experienced IT Change Manager with a strong background in ITIL Change Management processes to join our dynamic team at DLK Group (PTY) Ltd. The ideal candidate will hold a National Diploma or Degree in Information Technology, ITIL Foundation Certification, or Practitioner Level Certification, and have a...


  • Cape Town, Western Cape, South Africa DLK Group Full time

    We are seeking a skilled Change Management Specialist to support our dynamic team. This role is ideal for individuals who are passionate about organizational development and have a strong foundation in Human Resource Management or Organizational Psychology.Key Responsibilities:Conduct assessments to identify areas of improvement within the...


  • Cape Town, Western Cape, South Africa Standard Bank Group Full time

    Job Opportunity: Senior Change Implementation Specialist **Job Summary** We are seeking a highly skilled Senior Change Implementation Specialist to join our team at Standard Bank Group. The successful candidate will be responsible for executing change implementation plans across the province, driving adoption and ensuring alignment with broader change...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job OpportunityWe are seeking a skilled and detail-oriented Change Management Specialist to support our dynamic team at DLK Group (PTY) Ltd. This role is ideal for individuals who are passionate about organizational development and have a strong foundation in Human Resource Management or Organizational Psychology. The successful candidate will play a crucial...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Change Management Specialist to join our dynamic team at DLK Group (PTY) Ltd. This role is ideal for individuals who are passionate about organizational development and have a strong foundation in Human Resource Management or Organizational Psychology.Key ResponsibilitiesConduct thorough...


  • Cape Town, Western Cape, South Africa TFG Human Resources Full time

    About the Role:TFG Human Resources is seeking a highly skilled Change Management Specialist to lead a large-scale strategic change initiative.Key Responsibilities:Develop and implement a comprehensive change management strategy to drive business transformation and improve operational efficiency.Manage the end-to-end delivery and implementation of change...


  • Cape Town, Western Cape, South Africa DLK Group Full time

    Job Title: Senior Change ManagerJob Summary:The Senior Change Manager will lead all aspects of the change management program, engaging with senior leadership and executives to gain buy-in and manage other change management practitioners. The role will apply a structured methodology and lead change management activities, creating a strategy to support...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Change Management SpecialistThe Change Management Specialist will play a critical role in ensuring a smooth transition to new initiatives and processes within the DLK Group (PTY) Ltd organization. This position requires a strategic thinker who can design and implement effective change management strategies, fostering a culture of adaptability and...


  • Cape Town, Western Cape, South Africa DLK Group Full time

    Job Title: Senior Change ManagerAbout the Role:The Senior Change Manager will lead all aspects of the change management program, engaging with senior leadership and executives to gain buy-in and manage other change management practitioners. This role will apply a structured methodology and lead change management activities, creating a strategy to support...


  • Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Change Management SpecialistThe DLK Group (PTY) Ltd is seeking a highly skilled Change Management Specialist to lead and support the planning, implementation, and reinforcement of organizational change initiatives. This role is critical in ensuring that employees are prepared, equipped, and supported to adapt to changes effectively, enhancing...