DC Industrial Systems Engineer

3 weeks ago

Cape Town, Western Cape, South Africa takealot Full time
DC Industrial Systems Engineer

We are seeking a highly skilled DC Industrial Systems Engineer to join our Supply Chain team in CPT Distribution Center. As a key member of our team, you will be responsible for the design, implementation, and maintenance of our warehouse management systems.

Key Responsibilities:
  • System Administration and Maintenance
    • Day-to-day administration of Oracle WMS, including user maintenance, user access, profiles, and location maintenance.
    • Day-to-day administration of other operational warehouse systems, including user accounts, access, profiles.
    • Performing routine audits of systems and operational processes.
    • Responsible for first-line support/maintenance of data pipelines for operational reports/dashboards.
  • Technical Support and Troubleshooting
    • Level 1 support to DC operations, troubleshooting of integration issues with ERP and other operational systems.
    • Analyzing system logs, identifying and reporting potential issues with all operational systems.
    • Troubleshooting and recording of reported system problems.
    • Assisting in troubleshooting WCS & escalating to stakeholders.
    • Responsible for onsite WMS queries and technical support.
    • Answering technical queries and assisting users.
    • Understanding & partaking in stock sync, operating system updates, patches, and configuration changes.
    • Ensure Quality Assurance (QA) on testing and validation.
    • Quality Control (QC) support for Integration of Dimensions operational assistance.
    • Responsible for testing and roll-out of proposed new functionalities, as well as assisting with systems upgrades/enhancements.
    • Responsible for all technical WMS understanding & internal DC processes
  • Systems Analysis and Process Design
    • Identifying and analyzing current system issues or requirements.
    • Creating visual representations that depict the current state of the system processes versus the future state post-implementation or changes.
    • Developing diagrams that represent the interactions between users and systems.
    • Crafting user stories to capture the system requirements in a user-centric manner
    • Utilizing Business Process Model and Notation (BPMN) diagrams to illustrate detailed process flows within the DC operations
    • Creating flowcharts to visualize the process steps for troubleshooting integration issues with ERP and other operational systems
    • Responsible for running with projects at each stage of the project lifecycle: initiation, planning, execution, monitoring and controlling, and closure/retrospective.
    • Performing time and motion studies.
  • Reporting, Analytics, and Documentation
    • Development of reporting and dashboards from WMS reporting tool / Other Analytical tools for OPS management teams/other business units
    • Development custom/ ad-hoc reports tailored to specific operational needs or management requests
    • Responsible for maintenance of data-guides, in support of operational Reports/Dashboards.
    • Arranging data in an understandable manner to assist operations with reports/dashboards.
    • Validation of operational data for other analyst teams/business units
  • Communication and Collaboration
    • Interface between DC Operations, DC Development Team, and WMS Vendor for issue logging and resolution.
    • Liaise with operational systems and service providers with management.
    • Reporting on and analysis of issue trends with WMS Vendor.
    • Liaison with IT & ensuring that the network infrastructure is up and running.
    • Liaison with IT & Scanner Providers ensuring that the scanners configurations are up and running as needed.
    • Assist En-log team to apply all system upgrades & system errors.
    • Responsible for the facilitation of the roll-out & implementation of projects / functionalities from other business units within operations.
  • Training, Development and Continuous Improvement
    • Responsible for maintenance of technical training schedules in support of operational SOP's.
    • Responsible to align full operational flow across all departments with system processes.
    • Assist operations with good system practice & change management.
    • Conducting training sessions and workshops for DC operations and management teams to increase their proficiency in using the developed dashboards and reports.
    • Auditing of DC processes to ensure that the correct procedures are being followed / if any intervention is needed.
    Requirements:
    • Solutions-oriented, can-do attitude; self-motivated.
    • Attention to detail.
    • Excellent communication skills, both written and spoken.
    • Previous experience in mini project management.
    • Comfortable with change and excellent team player.
    • Comfortable with learning and adapting to new systems.
    • Critical and Systems thinking.
    • Passionate about change and improvement.
    Qualifications:
    • Minimum 3 years relevant experience within WMS Systems Optimisation / Reporting / Analysis
    • Previous experience with WMS systems such as Logfire (Oracle), Manhattan, Red Prairie, SAP, Highjump or similar -
    • Information Systems, Industrial Engineering, BCom Logistics or similar degree preferred
    • High level of proficiency with MS Office packages
    The Environment:
    • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
    • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
    • We are short on ego and high on output.
    • We are doers and not only thinkers, it's all in the execution after all.
    • We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is business SMART. Able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING

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