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Clinical Service Consultant
1 week ago
About Discovery Limited
We are a dynamic organization committed to enhancing and protecting lives through innovative solutions. Our team is passionate about delivering exceptional service to our customers, and we seek like-minded individuals who share our vision.
Key Responsibilities:
- To provide world-class service to all Discovery Health Members, Providers, Employer groups, Hospitals, and Brokers by resolving their queries efficiently and effectively.
- To manage the risk of in-hospital admissions by leveraging clinical knowledge and integrating it with scheme benefits to ensure accurate information regarding funding.
- Confirming benefits according to set protocols and funding rules.
- Achieving and exceeding key performance metrics relating to service delivery.
Required Skills and Qualifications:
- Education: Matric and South African accredited Clinical qualification.
- Experience: At least 6 months working experience in a customer services or clinical environment.
Personal Attributes:
- Candidate Centric
- Knowledge of Anatomy and Physiology
- Time Management
