Clinical Scheduling Specialist

4 days ago


Durban, KwaZulu-Natal, South Africa VA Detroit Full time
What We're Looking For

We are seeking a highly motivated and detail-oriented individual to join our team as an Advanced Medical Support Assistant. The ideal candidate will have excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

Responsibilities Include:

  • Providing specialized and expert administrative patient support while working collaboratively in an inter-professional coordinated care delivery model.
  • Working with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities.
  • Answering telephones, secure messages, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
  • Recommending changes to existing clinic procedures based on current administrative guidelines.
  • Utilizing numerous advanced patient systems in support of multiple clinics involved in an inter-professional coordinated care delivery model.


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