ICT Support Specialist
3 weeks ago
As a key member of our team at Pro Stop Recruitment Services, you will be responsible for ensuring the smooth operation of our company's software systems. This includes providing timely support and maintenance to our production clients, as well as provisioning new software systems to meet their needs.
Key Responsibilities:
- Server maintenance and troubleshooting
- Providing support to production clients in a timely manner
- Diagnosing and resolving software issues, including compatibility issues and disk space problems
- Performing maintenance on client infrastructure during weekends or after hours to minimize downtime
- Provisioning Azure workloads for new clients according to specifications
- Setting up new virtual networks and IaaS or PaaS environments
- Setting up and maintaining DevOps pipelines
- Reporting daily, weekly, and monthly
- User management in Microsoft Entra ID
- Provisioning accounts for new clients and maintaining existing client accounts
Requirements:
- Technical thought processing ability
- Good organizational and planning skills, including effective time management
- Ability to work well under pressure for extended periods
- Problem-solving skills and attention to detail
- Ability to prioritize and follow instructions
- Good communication and people skills
- Ability to work well in a team environment and self-manage
- Ability to build rapport with clients
- Solid background in Windows and Linux environments, as well as domain controllers and directory sync services
- Knowledge in setting up and managing IaaS and PaaS environments
- Ability to write and maintain shell scripts
- Solid understanding in hypervisors, container engines, and orchestration tools
- Microsoft Entra and Microsoft Exchange administration
- Solid knowledge in Microsoft Azure services, including Azure DevOps
- Solid understanding in internet protocols and network setup
- Good knowledge of Docker, Kubernetes, and LEMP hosting stacks
Desirable Certifications:
- AZ-104 certification
- AZ-305 certification
Bonus Skills:
- GCP management
- AWS management
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