Software Support Specialist
2 weeks ago
Hire Resolve is seeking a skilled Software Support Engineer to join their team in Westville, KZN. This role is ideal for a tech-savvy individual with a passion for software development and technical support.
Key Responsibilities- Server maintenance and upkeep to ensure optimal performance.
- Provide timely support to clients, adhering to company service level agreements.
- Diagnose and resolve software issues, including compatibility problems, disk space issues, and debugging server processing issues.
- Offer after-hours support to ensure minimal downtime for clients.
- Perform maintenance on client infrastructure during weekends or after hours to prevent system downtime.
- Provision Azure workloads for new clients according to specifications.
- Set up new virtual networks and IaaS or PaaS environments.
- Establish and maintain DevOps pipelines, including setting up full CI/CD pipelines for projects.
- Generate daily, weekly, and monthly reports.
- Manage user accounts in Microsoft Entra ID and provision new client accounts.
- Minimum 3 years of experience in software support.
- Diploma in Computer Sciences or equivalent.
- Strong background in Windows and Linux environments.
- Good understanding of domain controllers and directory sync services.
- Knowledge of IaaS and PaaS environments, shell scripting, and hypervisors.
- Microsoft Entra and Microsoft Exchange administration skills.
- Solid knowledge of Microsoft Azure services, including Azure DevOps.
- Understanding of internet protocols and network setup.
- Experience with Docker, Kubernetes, and LEMP hosting stacks.
- Negotiable salary.
Contact Hire Resolve for your next career opportunity.
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