Software Support Specialist

2 weeks ago


Westville, KwaZulu-Natal, South Africa Hire Resolve Full time
Software Support Engineer

Hire Resolve is seeking a skilled Software Support Engineer to join their team in Westville, KZN. This role is ideal for a tech-savvy individual with a passion for software development and technical support.

Key Responsibilities
  • Server maintenance and upkeep to ensure optimal performance.
  • Provide timely support to clients, adhering to company service level agreements.
  • Diagnose and resolve software issues, including compatibility problems, disk space issues, and debugging server processing issues.
  • Offer after-hours support to ensure minimal downtime for clients.
  • Perform maintenance on client infrastructure during weekends or after hours to prevent system downtime.
  • Provision Azure workloads for new clients according to specifications.
  • Set up new virtual networks and IaaS or PaaS environments.
  • Establish and maintain DevOps pipelines, including setting up full CI/CD pipelines for projects.
  • Generate daily, weekly, and monthly reports.
  • Manage user accounts in Microsoft Entra ID and provision new client accounts.
Requirements
  • Minimum 3 years of experience in software support.
  • Diploma in Computer Sciences or equivalent.
  • Strong background in Windows and Linux environments.
  • Good understanding of domain controllers and directory sync services.
  • Knowledge of IaaS and PaaS environments, shell scripting, and hypervisors.
  • Microsoft Entra and Microsoft Exchange administration skills.
  • Solid knowledge of Microsoft Azure services, including Azure DevOps.
  • Understanding of internet protocols and network setup.
  • Experience with Docker, Kubernetes, and LEMP hosting stacks.
What We Offer
  • Negotiable salary.

Contact Hire Resolve for your next career opportunity.



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