Commercial Lines Consultant

3 days ago


Johannesburg, Gauteng, South Africa Sanlam Limited Full time

About the Job

The successful candidate will be responsible for providing an end-to-end service and support to brokers, while achieving sales targets in a commercial contact centre environment.

Job Description
  • Sales Performance: Meet sales targets and contribute to the net profit and growth targets for business.
  • Customer Service: Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
  • Intermediary Support: Provide telephonic/email support to intermediaries, authorised representatives from the brokerage, and broker services.
  • Business Development: Analyse requests from intermediaries and provide quotations to secure business (conversion).
  • Pipeline Management: Manage client expectations on expected turnaround times for submitted requests.

Requirements

  • Experience and Qualifications: Minimum 1-3 years' experience within an insurance (commercial lines) sales contact centre, matric, minimum 60 Commercial Lines Short-term Insurance credits, and relevant insurance-related qualification (NQF 5).
  • Skills and Competencies: Solid sales track record, consistent target achievement, and solid outbound call centre sales experience and skills.


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