Commercial Lines Consultant
3 days ago
About the Job
The successful candidate will be responsible for providing an end-to-end service and support to brokers, while achieving sales targets in a commercial contact centre environment.
Job Description- Sales Performance: Meet sales targets and contribute to the net profit and growth targets for business.
- Customer Service: Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions.
- Intermediary Support: Provide telephonic/email support to intermediaries, authorised representatives from the brokerage, and broker services.
- Business Development: Analyse requests from intermediaries and provide quotations to secure business (conversion).
- Pipeline Management: Manage client expectations on expected turnaround times for submitted requests.
Requirements
- Experience and Qualifications: Minimum 1-3 years' experience within an insurance (commercial lines) sales contact centre, matric, minimum 60 Commercial Lines Short-term Insurance credits, and relevant insurance-related qualification (NQF 5).
- Skills and Competencies: Solid sales track record, consistent target achievement, and solid outbound call centre sales experience and skills.
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