Central Key Account Liaison
6 days ago
LevelUp (Pty) Ltd is a leading provider of innovative supply chain solutions, serving various industries with expertise in Automotive, Agriculture, Retail, Health Care, and General Manufacturing sectors.
About the JobThis exciting opportunity requires a dynamic Central Key Accounts Manager to provide administrative support to our Nationwide Key Accounts Team, driving client satisfaction and business growth.
Purpose of the JobTo serve as a centralized liaison between clients and Key Account Managers, ensuring seamless communication and effective issue resolution.
Duties & Responsibilities- Foster strong relationships with clients and internal teams to understand their needs and requirements.
- Provide administrative support to Key Account Managers, including data analysis, report generation, and troubleshooting.
- Act as a single point of contact for clients, resolving queries and providing timely updates on account statuses.
- Prepare regular reports on client performance, progress, and forecasts.
- Liaise with Control Tower Department for analytics support and finance department for invoicing purposes.
- Drive the implementation of new client initiatives, training programs, and improvement projects.
- Monitor client service adherence to agreed Service Level Agreements (SLAs).
Requirements:
- Matric / Grade 12
- Minimum of 3 years' experience in key account management, dealing with multiple clients across various industries.
- Proven analytical skills, with intermediate to advanced Microsoft Excel skills.
- Strong report writing and interpersonal skills.
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