Assistant Spa Director
2 weeks ago
About Career Custodians
Career Custodians is a leading local Tourism and Hospitality group that prioritizes exceptional service and employee growth. We strive to meet the highest standards in our industry and offer opportunities for career development and incentives.
About the Role
We are seeking an experienced and dynamic Assistant Spa Manager to join our team at the Langaro Spa. The successful candidate will support the Spa Manager in managing daily operations, ensuring smooth administration and coordination of Spa, Salon, Fitness, and Wellness Facilities.
Key Responsibilities
- Support the Spa Manager in managing daily operations and ensuring adherence to company standards.
- Coordinate and administer Spa, Salon, Fitness, and Wellness Facilities, maintaining efficiency and productivity.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage and maintain accurate records and reports, including financial and operational data.
- Collaborate with the Spa Manager to develop and implement marketing and promotional strategies.
- Provide exceptional customer service and ensure a positive customer experience.
- Recruit, train, and develop a high-performing team of spa professionals.
- Stay up-to-date with industry trends and best practices, and implement new ideas and initiatives.
Requirements
- Grade 12 or equivalent.
- Somatology (CIDESCO, SAAHSP, and/or ITEC advantageous).
- Business Management/ Administration Diploma advantageous.
- Minimum 5 years in the Spa/beauty industry.
- Minimum 1 years' assistant managerial / Supervisor experience.
- Computer literate - Microsoft Office proficiency, especially Excel.
- Opera and ESP systems knowledge – advantageous
- Excellent client service, communication and organization skills.
- Ability to manage time effectively.
- Pro-active mind set and Goal Orientated.
- Flexibility and Team Player.
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