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Sales and Merchandising Area Manager
2 weeks ago
We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.
Our vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling us to service businesses across frozen, chilled and ambient temperature zones on a single delivery.
Job PurposeWe seek an experienced District Sales and Merchandising Manager to implement appropriate solutions in the form of value propositions to meet or exceed all sales goals, performance quotas and process expectations in the assigned area. The successful candidate will provide tactical and operational management, supervision and support to the area sales team, immediately solve all operational, logistical and customer-related problems within the ambit of responsibility and identify and implement innovations, particularly those that will increase market share and the number and range of products being introduced into customers.
Key ResponsibilitiesSales Management:
Develop and execute the area sales strategy as aligned to the regional strategy.
Generate leads regarding prospective contract opportunities and drive deal closure with the Regional Sales Manager.
Drive the area contribution to strategic and operational target achievement.
Contribute to accurate area sales (volume and product) forecasting and ensure alignment to and input into the regional and national planning processes.
Track area competitor activity and performance.
Develop, implement, and manage area marketing objectives. Drive horizontal and vertical growth opportunities.
Customer Relationship Management:
Maintain and expand the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities.
Understand key customers' operations and strategies as well as their requirements and trends. Gather area market intelligence on national accounts and key regional accounts.
Manage and coordinate area resources in line with customer plans in order to achieve strategic objectives (call planners etc).
Ensure the customer service policy is rigidly implemented and maintained.
Resolve escalated customer queries and issues professionally and in the best interest of all parties.
Supply Chain and Distribution Management:
Address area stock availability issues with depots. Oversee the area order taking process.
Budget Management:
Drive the achievement of the area sales budgets in terms of volume. Control area sales costs.
Area Team Management:
Ensure the sales team creates demand pull.
Plan and schedule team training and monitor impact on performance.
Organize and direct the area team towards the achievement of its targets and together with the team, identify sales goals, create, and implement strategies, and evaluate performance.
Accomplish area sales goals by orienting, instructing, assigning, scheduling, counselling, and disciplining staff.
Address the job expectations of staff.
Plan, supervise, evaluate job contributions, and provide regular feedback.
Manage staff leave and general time management issues in line with organisational deliverables and standards.
Ensure the accurate recording and maintenance of all employee information. Manage delivery against talent management action plans.
Clarify roles and responsibilities for subordinates.
Complete skills and competency matrices for all subordinates. Formulate/update job profiles for all subordinate jobs.
Coach and mentor subordinates and potential successors. Develop and drive the training strategy.
Develop and drive progression and career paths for subordinates.
The ideal candidate should hold a Degree in management, business administration and/or marketing and have a valid Code EB driver's license. A minimum of 3 to 5 years' experience in a marketing and sales function that includes coordinating sales teams and managing complex and/or significant customer relationships is required.
