"Dedicated IT Support Specialist"
4 weeks ago
At Dimension Data, we strive to provide comprehensive support and solutions for our clients. As a Managed Services Engineer, you will be part of a team that delivers cutting-edge technology and expert knowledge to drive business success. We are seeking a skilled and dedicated individual to join our team and support our clients in the Uitenhage area.
As a Managed Services Engineer, you will be responsible for supporting the Data Centre Infrastructure team with troubleshooting, switch configuration, and configuration of access points. You will work closely with our clients and be based on the client's site to help support their needs.
Key Responsibilities
- Log and attend to tickets using clients' ticketing tool.
- Handle service requests.
- Monitor network via monitoring tool.
- Troubleshoot network issues.
- Prepare and install Cisco switches and access points.
- Update documentation.
- Liaise and coordinate with third-party contractors/vendors.
- Be willing to work on a shift basis and overtime on certain weekends.
Requirements
- Matric certification.
- Diploma/degree in IT or relevant field.
- CCNA certification (essential).
- ITIL certification (essential).
- 1-2 years' work experience in a similar role.
- 1-2 years' experience working with third-party vendors.
- Driver's license (essential).
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