Senior Banking Advisor

3 weeks ago

Cape Town, Western Cape, South Africa FirstRand Bank Limited Full time

Job Summary

To deliver exceptional service and solutions to customers, ensuring a high-quality banking experience. This involves building strong relationships with clients, providing expert advice and support, and promoting financial solutions.

Key Responsibilities

  • Develop and maintain strong relationships with customers, understanding their financial needs and goals.
  • Provide expert advice and recommendations on banking products and services, ensuring customers receive the best possible solutions.
  • Analyze customer data to identify opportunities for growth and improvement, developing tailored solutions to meet their needs.
  • Collaborate with cross-functional teams to ensure seamless delivery of financial solutions, exceeding customer expectations.
  • Stay up-to-date with industry trends and product knowledge, applying this expertise to drive business growth and customer satisfaction.
  • Requirements
    • A completed financial-related qualification (NQF5 or higher) and relevant experience in client services support and delivery.
    • Strong communication and interpersonal skills, with the ability to understand and empathize with customers.
    • Persuasive selling skills, with a results-driven attitude and passion for exceeding targets.
    • Strong organizational skills and attention to detail, with the ability to work in a fast-paced environment.
    • A customer-centric approach, with a focus on delivering exceptional service and solutions.

What We Offer

  • Opportunities to build relationships as part of a dynamic team, with a focus on personal and professional growth.
  • A challenging working environment, with opportunities to have an impact in a local market as a brand ambassador.
  • A results-driven culture, with a focus on exceeding targets and delivering exceptional results.
  • A comprehensive benefits package, including training and development opportunities.
  • A diverse and inclusive work environment, with a focus on promoting diversity and equality.

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