Service Excellence Manager
2 days ago
Job Masters is looking for an exceptional Service Excellence Manager to oversee our customer service operations in Southern Africa. This role requires a seasoned professional with expertise in leading high-performing teams and driving business results.
The estimated annual salary for this position is R 940,000 - R 1,300,000, inclusive of a competitive basic salary, car allowance, company contributions to medical aid and provident fund, and other benefits.
Responsibilities:
- Develop and execute customer-centric strategies to improve service quality and customer satisfaction
- Lead and manage cross-functional teams to achieve business objectives
- Analyze data to identify trends and opportunities for improvement
- Collaborate with sales teams to drive revenue growth and expand market share
Qualifications and Traits:
- A minimum of 8-10 years of experience in customer service management
- Strong leadership, coaching, and mentoring skills
- Excellent analytical, problem-solving, and decision-making abilities
- Effective communication, presentation, and interpersonal skills
About Us:
Job Masters is a dynamic organization that values innovation, teamwork, and customer satisfaction. We offer a range of benefits, including career growth opportunities, professional development programs, and a comprehensive compensation package.
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