Service Excellence Manager

2 days ago


Benoni, Gauteng, South Africa Job Masters Full time

Job Masters is looking for an exceptional Service Excellence Manager to oversee our customer service operations in Southern Africa. This role requires a seasoned professional with expertise in leading high-performing teams and driving business results.

The estimated annual salary for this position is R 940,000 - R 1,300,000, inclusive of a competitive basic salary, car allowance, company contributions to medical aid and provident fund, and other benefits.

Responsibilities:

  • Develop and execute customer-centric strategies to improve service quality and customer satisfaction
  • Lead and manage cross-functional teams to achieve business objectives
  • Analyze data to identify trends and opportunities for improvement
  • Collaborate with sales teams to drive revenue growth and expand market share

Qualifications and Traits:

  • A minimum of 8-10 years of experience in customer service management
  • Strong leadership, coaching, and mentoring skills
  • Excellent analytical, problem-solving, and decision-making abilities
  • Effective communication, presentation, and interpersonal skills

About Us:

Job Masters is a dynamic organization that values innovation, teamwork, and customer satisfaction. We offer a range of benefits, including career growth opportunities, professional development programs, and a comprehensive compensation package.



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