Senior Instructor

5 days ago


Cape Town, Western Cape, South Africa ACI Worldwide Full time

As a Senior Instructor in the Payments Industry at ACI Worldwide, you will join a diverse team dedicated to making possibilities happen.

Your responsibilities include:

Key Responsibilities:
  • Presents product/solution information utilizing instructor-led course materials to the ACI customer base for two or more products.
  • Creates and updates course materials as required for new software releases, new products, fixes, customer feedback, and new material.
  • Proactively keeps abreast of product/solutions changes as a result of fixes, new releases, customer projects, and software development methodology changes.
  • Maintains a close working relationship with product/project development groups.

You will have the opportunity to:

  • Mentor staff members by sharing professional expertise and supporting the growth and development of others.
  • Acquires feedback on all courses conducted and leads cross-functional round tables to gather information for future requirements for products.
  • Continuous improvement analysis of product training course framework while understanding the inter-process communications between products.


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