IT Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Synergy Jobs (Pty) Ltd Full time
Job Title: IT Support Technician

About the Role:
We are seeking an experienced IT Support Technician to join our dynamic team at Synergy Jobs (Pty) Ltd. The successful candidate will be based at Killarney Gardens and will report to the IT Manager.

Key Responsibilities:
  • Provide technical support to users, including troubleshooting and resolving IT-related issues.
  • Perform daily checks on servers to ensure optimal performance and security.
  • Configure and manage Active Directory, Windows server 2016, SQL server 2014, and Remote desktop services.
  • Set up and manage access points, handheld scanners, and Kyocera printers.
  • Monitor systems and network using NETXMS and troubleshoot any issues that arise.
  • Configure WAN and LAN networks.
  • Perform general server maintenance, including backups and updates.
  • Manage ICT assets and act as a technical contact with ICT suppliers.
  • Travel to various sites in Durbanville, Killarney Gardens, and Paarl.

Requirements:
  • Diploma in Information Technology or related field.
  • 5+ years' experience working with various server and network technologies.
  • Relevant certification, such as A+ Certified, N+ certified, or equivalent.
  • Experience with Microsoft Windows and associated Microsoft server products.
  • Experience with Office 365 and Power BI.
  • Experience with VMware and Remote desktop services.
  • Working knowledge of ESET, Fortigate, Paltrack, Mimecast, and Qlikview.

Skills and Competencies:
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Disciplined, self-motivated, and energetic.
  • Report writing skills.

What We Offer:
A competitive salary and benefits package, as well as opportunities for career growth and development.

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